Next Master Fleet University March 28-30
Fleet owners know maintenance is one of their biggest operating costs; the third largest cost of operation after drivers and fuel. The good news is that, unlike fuel and drivers, there are usually significant opportunities to bring maintenance costs down and keep trucks rolling.
That's where Master Fleet University, scheduled March 28-30, comes in. A concentrated series of classes designed to help fleet maintenance leaders build complete, best-in-class fleet maintenance programs, Master Fleet University instructors provide the plans for improving shop operations, and just as important, followup afterwards, to help ensure the plans are implemented effectively and goals are achieved.
Not sure? Here's what last year's Master Fleet University grads are saying.
Click here to register for the March 28-30 session.
Larry D. Chaplin Awards
Congratulations to Ryan Moderson, a mobile technician at Master Fleet's Neenah Service Center, and Steve Wolfe, Master Fleet director of IT. Both men were chosen by their coworkers to receive the first ever Larry D. Chaplin Awards for Servant Leadership and Customer Service. Master Fleet employees nominated the person they felt best demonstrated those qualities both at work and in their community. The awards were presented at the Master Fleet Christmas Party, January 7.
How often are the shop associates asking this question?
Do you have a system that allows shop associates to identify repairs that were most likely caused by a forklift operator or another employee of the shipper? Negotiating with shippers to recover these repair costs may prove challenging. Your company will most likely feel the pressure of trying to balance customer relations with maintenance cost management. In the shop, we simply need to ensure that we keep the trailers serviceable, and provide our operations and customer service counterparts with the opportunity to collect from shippers when appropriate or when they choose to do so.
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